1. Introduction
Habit Lab ("we," "us," or "our") is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently. This policy outlines our practices regarding the information collected through our website, www.habitlab.co.za.
2. Information We Collect
We collect personal information that can identify you, including but not limited to:
Identity Information: Name, surname, and identity/registration number.
Contact Information: Email address, telephone number, and physical/postal address.
Usage Data: IP addresses, cookie identifiers, and website navigation patterns.
Professional Information: Information related to your habits, goals, or coaching requirements as provided by you during consultations or via web forms.
3. Purpose of Collection
We process your personal information for the following purposes:
To provide our habit-building and coaching services.
To respond to inquiries and provide customer support.
To send marketing communications (where you have opted in).
To improve our website functionality and user experience.
To comply with legal and regulatory obligations.
4. Consent
By using our website or providing your details, you provide your express consent for us to process your personal information for the purposes stated above. You may withdraw your consent at any time, subject to legal or contractual restrictions.
5. Disclosure of Information
We will not sell or rent your personal information. We may share your information with:
Service Providers: Third-party vendors who assist with website hosting, payment processing, or email delivery (under strict confidentiality agreements).
Legal Authorities: If required by law or to protect our rights.
6. Information Security
We implement appropriate technical and organizational measures to secure your personal information against unauthorized access, loss, or destruction. This includes the use of encryption, firewalls, and secure access controls.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by South African law.
8. Your Rights (POPIA)
Under POPIA, you have the right to:
Access: Request a copy of the personal information we hold about you.
Correction: Request that we update or correct inaccurate information.
Objection: Object to the processing of your information for marketing purposes.
Deletion: Request the destruction of your personal record (subject to legal retention requirements).
Complain: Lodge a complaint with the Information Regulator if you feel your rights have been infringed.
9. Cookies
Our website uses cookies to enhance user experience. You can manage your cookie preferences through your browser settings; however, disabling cookies may affect website functionality.
10. Contact Details
For any questions regarding this policy or to exercise your rights, please contact our Information Officer:
Habit Lab Information Officer
Email: info@habitlab.co.za
Website: www.habitlab.co.za
11. The Information Regulator
If you are unsatisfied with our response, you may contact the South African Information Regulator:
Website: https://inforegulator.org.za/
Email: enquiries@inforegulator.org.za / PAIAComplaints@inforegulator.org.za